Saved by Adam Zeiner
Your Necessary First Step to Creating Powerful UX Metrics
Try to begin with establishing an outcome, not an output, and that outcome should be based on your customer and the problem you are trying to solve. Then use several metrics in the experience to measure that outcome so that you don’t rely on a single metric organization-wide to drive your product strategy
Martin Eriksson • Product Leadership: How Top Product Managers Launch Awesome Products and Build Successful Teams
Factors in UX Maturity Strategy: UX leadership, planning, and resource prioritizationCulture: UX knowledge and cultivating UX careers and practitioners’ growthProcess: the systematic use of UX research and design methodsOutcomes: intentionally defining and measuring the results produced by UX work
Nielsen Norman Group • The 6 Levels of UX Maturity
Mo Shafieeha added
The initial problem for many product leaders is they have a massive reservoir of data and insufficient methods for turning that data into insights. Leaders need a process for how to pick and choose which measurements to focus on and why those are meaningful.
Martin Eriksson • Product Leadership: How Top Product Managers Launch Awesome Products and Build Successful Teams
Make Your UX Research Count: Transforming User Insights into Actionable Product Decisions
A three-step framework guides product teams in transforming UX research insights into actionable recommendations, prioritizing user needs, and optimizing product decisions for improved user experiences and business success.
637744.fs1.hubspotusercontent-na1.net“I like to put together two documents right after I join:... See more
- A mind map of the domain: Inputs and outputs of the business equation. This helps the individual learn the space by dissecting it, but also gives a win to the team in terms of documentation. You can then easily pin existing projects to this map and plan for the future.
- A clear document about w
Kyle Poyar • How to Make an Impact in Your First 90 Days
Britt Gage added
INSPIRED: How to Create Tech Products Customers Love (Silicon Valley Product Group)
Marty Cagan • 1 highlight
amazon.com
UX is any way that customers and end users realize the value provided by your product.