Saved by Adam Zeiner
Your Necessary First Step to Creating Powerful UX Metrics
Continuous Discovery Habits: Discover Products that Create Customer Value and Business Value
Teresa Torres • 5 highlights
amazon.com
Try to begin with establishing an outcome, not an output, and that outcome should be based on your customer and the problem you are trying to solve. Then use several metrics in the experience to measure that outcome so that you don’t rely on a single metric organization-wide to drive your product strategy
Martin Eriksson • Product Leadership: How Top Product Managers Launch Awesome Products and Build Successful Teams
Factors in UX Maturity Strategy: UX leadership, planning, and resource prioritizationCulture: UX knowledge and cultivating UX careers and practitioners’ growthProcess: the systematic use of UX research and design methodsOutcomes: intentionally defining and measuring the results produced by UX work