People don't want the truth.
I recently helped a client build a PDF report generator that took about five minutes to run - and the users hated it.
So I had the application throw up a fake dialog with fake messages about "Collating data, Validating setup, Sorting, Generating" and other such nonsense.
The PDF generation now took eight minutes to run because I had to abuse some JS event for it to work.
The users loved it.
People don't want the truth. I recently helped a client build a PDF report generator that took about five minutes to run - and the users hated it. So I had the application throw up a fake dialog with fake messages about "Collating data, Validating setup, Sorting, Generating" and other such nonsense. The PDF generation now took eight minutes to run because I had to abuse some JS event for it to work. The users loved it.
The biggest thing I overestimated was the average person’s technical literacy.
Alex MacCaw • The Great CEO Within: The Tactical Guide to Company Building
"Measuring the wrong things is a fast path to disaster."
Jared Spool
No one cares about software quality anymore. I mean, yes technically that is untrue and there are demonstrably some people who do, but for the most part, quality software has become a niche luxury while the most commonly-used software has become a slow, laborious cesspool.
Feifan Zhou • No One Cares About Software Quality
The truth is, any system that must be perfect to be reliable is deeply flawed.
Tiago Forte • Building a Second Brain: A Proven Method to Organize Your Digital Life and Unlock Your Creative Potential
A user interface is like a joke. If you have to explain it, it’s not that good.