People don't want the truth.
I recently helped a client build a PDF report generator that took about five minutes to run - and the users hated it.
So I had the application throw up a fake dialog with fake messages about "Collating data, Validating setup, Sorting, Generating" and other such... See more
Paul Xuex.comPeople don't want the truth. I recently helped a client build a PDF report generator that took about five minutes to run - and the users hated it. So I had the application throw up a fake dialog with fake messages about "Collating data, Validating setup, Sorting, Generating" and other such nonsense. The PDF generation now took eight minutes to run because I had to abuse some JS event for it to work. The users loved it.
@tobi what’s also interesting about this: sometimes slowing technology down and delaying gratification in the UX actually builds trust and polishes the sensation.
counterintuitive to traditional engineers optimizing for speed and efficiency at all costs, and example of design empathy
scott belskyx.com