The longer I work in networked spaces, the more convinced I become that increasingly inescapable and seemingly innocuous forms of context collapse in our media and social internet systems secretly explain a shockingly large proportion of every weirding, every derangement, and every rollercoaster terror/joy of the systems we live in online. So no su... See more

Don’t work in community. Seriously. I never meant to become a community manager. Most of us didn’t. We fell into it sideways, like walking through the wrong door at a party and suddenly finding ourselves responsible for babysitting someone’s forgotten & drunk cousin.The job is a messy tapestry of contradictions. You'll build fences designed to be c... See more

All of the people I know who are very talented and could be hugely successful have an obvious cringe activity standing between them and their reward and they just aren’t yet willing to walk into the tsunami of cringe

the most visionary and effective leaders I've worked with have two seemingly disparate skill sets 1/tastefully guiding strategy and pointing attention towards the right things ta the 30k foot level 2/meticulously getting in the weeds to edit/perfect at the 1 inch level