Every conversation has multiple layers. Some people hide behind masks. Others lie to others (and themselves). And others say one thing with their mouth and another with their body. It only takes seeing through one of these layers for somebody to call you a genius.
Every conversation has multiple layers. Some people hide behind masks. Others lie to others (and themselves). And others say one thing with their mouth and another with their body. It only takes seeing through one of these layers for somebody to call you a genius.
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“The single biggest problem with communication,”2 said the playwright George Bernard Shaw, “is the illusion it has taken place.” But scientists have now unraveled many of the secrets of how successful conversations happen. They’ve learned that paying attention to someone’s body, alongside their voice, helps us hear them better. They have determined
... See moreCharles Duhigg • Supercommunicators
Unspoken feelings can color the conversation in a number of ways. They alter your affect and tone of voice. They express themselves through your body language or facial expression. They may take the form of long pauses or an odd and unexplained detachment. You may become sarcastic, aggressive, impatient, unpredictable, or defensive. Studies show th
... See moreBruce Patton • Difficult Conversations: How to Discuss What Matters Most
Everything you say to a person is filtered through his frames of reference, biases, and preconceived ideas.
Thomas Erikson • Surrounded by Idiots: The Four Types of Human Behavior and How to Effectively Communicate with Each in Business (and in Life) (The Surrounded by Idiots Series)
there is always a gap between the self we think we present and the way others see us.