this is a 1996 guide on how to help someone use a computer. it’s strikingly resonant with ‘how to be a parent’, or really ‘how to help anyone with anything’. a nice example of “the universal within the particular”
this is a 1996 guide on how to help someone use a computer. it’s strikingly resonant with ‘how to be a parent’, or really ‘how to help anyone with anything’. a nice example of “the universal within the particular”
this is a 1996 guide on how to help someone use a computer. it’s strikingly resonant with ‘how to be a parent’, or really ‘how to help anyone with anything’. a nice example of “the universal within the particular”
Jessica Ryan and added
If you were never allowed to provide tech support, in any form, what would have to change?
How would on-boarding need to be improved, to the point where customers would self-serve and be happy doing it?
Jason Cohen • Extreme questions to trigger new, better ideas
sari added
Providing assistance is more about helping others to understand their options and learn how to make their own
Christopher Bugaj • The New Assistive Tech: Make Learning Awesome for All!
‘the grandmother method’ — stand behind them as they play on the computer, make encouraging noises, and ask them what they’re doing.
Ian Leslie • Curious: The Desire to Know and Why Your Future Depends On It
We have more ways to offer instructions than ever before, but it’s not obvious that we’re getting better at it. Not just the operator’s manual, but every way we have to teach and offer instructions... Some (uncategorized) things to consider:
- Assume that some people will not read the manual, no matter how clear it is or what format it takes. If readi
Thoughts on the manual
Britt Gage added
Benjamin Monlezun added
Helping me think through managing and teaching and helping others change
Jonathan Simcoe added