

this is a 1996 guide on how to help someone use a computer. it’s strikingly resonant with ‘how to be a parent’, or really ‘how to help anyone with anything’. a nice example of “the universal within the particular”
this is a 1996 guide on how to help someone use a computer. it’s strikingly resonant with ‘how to be a parent’, or really ‘how to help anyone with anything’. a nice example of “the universal within the particular”
If you were never allowed to provide tech support, in any form, what would have to change?
How would on-boarding need to be improved, to the point where customers would self-serve and be happy doing it?
Providing assistance is more about helping others to understand their options and learn how to make their own