this is a 1996 guide on how to help someone use a computer. it’s strikingly resonant with ‘how to be a parent’, or really ‘how to help anyone with anything’. a nice example of “the universal within the particular”
this is a 1996 guide on how to help someone use a computer. it’s strikingly resonant with ‘how to be a parent’, or really ‘how to help anyone with anything’. a nice example of “the universal within the particular”
A great way to think about parenting: Think of it as executing it from a place of where you’re the leader, leading from the heart with compassion, all the while supporting your child to be their best self
Farnam Street • Dr. Laura Markham: Peaceful Parenting [The Knowledge Project Ep. #52]
For the people who’ve figured out the right incantations to type and buttons-buried-in-submenus to click, computers can automate administrivia, surface information, and make them feel “more fully participant in the future”. But getting there is an arduous journey, and many people get in a place where computers just make things harder. The experienc... See more
Feifan Zhou • Page not found • The Blog of Feifan Zhou
• About 99% of the time, the right time is right now.
• No one is as impressed with your possessions as you are.
• Dont ever work for someone you dont want to become.
• Cultivate 12 people who love you, because they are worth more than 12 million people who like you.
• Dont keep making the same mistakes; try to make new mistakes.
• If you stop to listen... See more
• No one is as impressed with your possessions as you are.
• Dont ever work for someone you dont want to become.
• Cultivate 12 people who love you, because they are worth more than 12 million people who like you.
• Dont keep making the same mistakes; try to make new mistakes.
• If you stop to listen... See more
Sublime
The single most important thing [you can do] is to shift [your] internal stance from "I understand" to "Help me understand." Everything else follows from that
Sheila Heen • Difficult Conversations: How to Discuss What Matters Most
If you were never allowed to provide tech support, in any form, what would have to change?
How would on-boarding need to be improved, to the point where customers would self-serve and be happy doing it?