The leader’s job is to facilitate a battlefield-like sense of camaraderie among his or her personnel, an environment for people to find a way to bond together, to care about one another and the work they do, to feel the connection and extension so necessary for great results. Ultimately, it’s the strongest bond of all, even stronger than money.

Great teams ensure that everyone's ideas are genuinely considered, which then creates a willingness to rally around whatever decision is ultimately made by the group. And when that is not possible due to an impasse, the leader of the team is allowed to make the call.

Then Covey superimposes a very human metaphor over the statistics. He says, “If, say, a soccer team had these same scores, only 4 of the 11 players on the field would know which goal is theirs. Only 2 of the 11 would care. Only 2 of the 11 would know what position they play and know exactly what they are supposed to do. And all but 2 players would,

1. Remember that praise is more valuable than blame. Remember, too, that your primary mission as a leader is to see with your own eyes and be seen by your own troops while engaged in personal reconnaissance.

Bill Walsh had the ability to change the way people thought—not just how we performed a task, but how we thought and felt about who we were. In the beginning, when we were as bad as we were, nobody was thinking about a Super Bowl. Our goal in life was just to be pretty good. Bill’s goal in life was to convince us that we could be great. And he did;