Getting back on track (avoiding bad data): Deflect compliments Anchor fluff Dig beneath opinions, ideas, requests, and emotions
Rob Fitzpatrick • The Mom Test: How to talk to customers & learn if your business is a good idea when everyone is lying to you
allows people to hold the tension through disagreement and conflict,
David Ehrlichman • Impact Networks: Create Connection, Spark Collaboration, and Catalyze Systemic Change
INVITE THE OPPOSITION INTO YOUR TENT