“Communication is about what is received, not what is intended. If there is a gap between what you are saying and what they are hearing, you have to find a new way to say it.”

Be friendly to those who enjoy your work and friendlier to those who attack it."

“Criticize to uplift, not to destroy.”

The emotional tone of these questions is, in my head, lovingly curious; I’m not trying to put myself down. I’m trying not to kill ideas. I want to help them evolve and spill forth more insight. Often this dialogue ends with me changing my mind about several premises and coming to a different conclusion, but the original idea remains the seed—no les... See more