Wtf?

An architecture of participation means that your users help to extend your platform. Low barriers to experimentation mean that the system is “hacker friendly” for maximum innovation. Interoperability means that one component or service can be swapped out if a better one comes along. “Lock-in” comes because others depend on the benefit from your ser

The App Store is so central to our experience of the smartphone today that it’s easy to forget that the first iPhone didn’t have an app store.

For example, Schrage points out that Apple (and now also Google and Microsoft and Amazon) asks their “customers to become the sort of people who wouldn’t think twice about talking to their phone as a sentient servant.”

When making sense of the future, think in terms of gravitational cores, not hard boundaries. Just as the sun’s gravity well reaches out beyond the orbit of Pluto and encompasses not just the planets in the ecliptic but comets and planetoids with eccentric orbits, so too the forces shaping the future all have a gravitational core and a gradually att

What happens to all those people who drive for a living when the cars start driving themselves?

As we’ve seen, when experts talk about artificial intelligence, they distinguish between “narrow artificial intelligence” and “general artificial intelligence,” also referred to as “weak AI” and “strong AI.”

You have to work backward from the promise to the customer to the promises that each part of the organization needs to make to each other in order to fulfill it.

It’s what capital markets are for: to provide the money that lets entrepreneurs large and small take risks.

The map we follow into the future is like a picture puzzle with many of the pieces missing. You can see the rough outline of one pattern over here, and another there, but there are great gaps and you can’t quite make the connections. And then one day someone pours out another set of pieces on the table, and suddenly the pattern pops into focus. The