Wtf?

How can a business create more value for society than it captures for itself?

And I’ll make the case that many of the algorithmic systems that we have put in place to guide our companies and our economy have been designed to disregard the humans and reward the machines.

According to the McKinsey Global Institute, 540 to 580 million people—65 to 70% of households in twenty-five advanced economies—had incomes that had fallen or were flat between 2005 and 2014.

In the end, both web browsers and web servers turned out to be commodities, and value moved up the stack to services delivered over the true web platform.

perhaps the most riveting thing to realize is that, bit by bit, the global brain is getting a body. It has eyes and ears (billions of connected cameras and microphones), a sense of position and motion (GPS and motion sensors) that is far more precise and powerful than that of humans, and with specialized sensors, data-gathering capabilities that fa

You must always be alert, though, for an inflection point where the old gives way to something profoundly new.

Uber or Lyft might instead create incentives for its drivers to purchase them and make them available to the company. In many ways, this would change their business model to one closer to that of Airbnb, in which the participants in the marketplace provide an asset they own rather than their labor. But for this plan to work, Uber or Lyft would not

These sites didn’t just consist of a set of software programs. They consisted of massive amounts of data and the people and business processes used to gather, manage, and build ongoing services using that data.

In Who Do You Want Your Customers to Become? Michael Schrage writes: Successful innovators don’t ask customers and clients to do something different; they ask them to become someone different …. Successful innovators ask users to embrace—or at least tolerate—new values, new skills, new behaviors, new vocabulary, new ideas, new expectations, and new

the Internet is no longer just something that provides access to media content, but instead unlocks real-world services.