added by Tom Critchlow and · updated 3y ago
Working Backwards
- Amazon argues that it’s not enough to know your output metrics. In fact, they go even further, and say that you shouldn’t pay much attention to your output metrics; you should pay attention to the controllable input metrics that you know will affect those output metrics. It is a very different thing when, say, your customer support team knows that ... See more
from Working Backwards by commoncog.com
Tom Critchlow added 2y ago