We call this sensitivity. We sometimes describe it as being able to know what was being talked about before you entered the room—that’s an exaggeration, but it does give you a sense of what’s involved.

Skilled in Resilience

When you catch yourself thinking about something, stop and ask yourself, “Am I reflecting in a positive or neutral way, or am I ruminating and making myself stressed?”

A phrase that is commonly used to mask blame is constructive criticism, but criticism is never constructive.

6. Teach your teams how to use SBI Feedback.

there seem to be only two aspects of personality that are to a fairly large extent genetically determined: extraversion and emotionality.

1. Communicate the four Ps of the change.

it. At the next team meeting when you feel upset about something, say so, but say it from a detached perspective.

Churning over emotional upset serves no purpose at all, except to make you miserable and potentially to shorten your life.