Reflection is problem solving (thinking through things without becoming involved in emotional upset),

If you are inflexible, here’s the question: what is it about change that provokes your negative emotions, especially anxiety?

Detached coping is being able to keep perspective.

7. Avoid giving team members things to ruminate about.

5. Clarify who actually owns the problem.

3. Identify the organization’s change equation.

A phrase that is commonly used to mask blame is constructive criticism, but criticism is never constructive.

another principle of communicating more effectively is to make it as impersonal as possible.

1. Approach work with high intent, low attachment.