Work without Stress: Building a Resilient Mindset for Lasting Success

3. Scratch the rumination record.

6. Teach your teams how to use SBI Feedback.

3. Ask direct reports questions about right now.

mindful communication means being aware of what’s forming in our minds and making a strategic decision about whether or not to say it.

Situation, Behavior, and Impact (SBI)

2. Talk more about what is not changing.

some of our best ideas come during waking sleep, but a closer examination will show that in fact, most creativity is 90 percent perspiration and 10 percent inspiration. Sweating it out happens in reflection, not waking sleep.

The appropriate response isn’t, “You idiot, what did you do that for?” but rather, “If you behave like that, it will upset people, so try not to do it again.”

3. Identify the organization’s change equation.

If you are inflexible, here’s the question: what is it about change that provokes your negative emotions, especially anxiety?