Work Rules!: Insights from Inside Google That Will Transform How You Live and Lead

“What if everyone at Google had an amazing manager? Not a fine one or a good one, but one that really understood them and made them excited to come to work each day. What would Google feel like then?”

Sixth, we rely on disinterested reviewers.

four levels of measurement in learning programs: reaction, learning, behavior, and results.

More typically, a successful project starts with 5 or 10 percent of someone’s time, and as it demonstrates impact it consumes more and more time

at Google you should always, always make room for a truly exceptional person, even if it puts you over budget.

Having goals improves performance.

Senior executives shouldn’t be wasting time debating whether the best background color for an ad is yellow or blue. Just run an experiment. This leaves management free to worry about the stuff that is hard to quantify, which is usually a much better use of their time.”

semiannual Upward Feedback Survey,

A thoughtfully designed experiment, and the patience to wait for and measure the results, will reveal reality to you. Your training program may work, or it may not. The only way to know for sure is to try it on one group and compare it to another group.