We addressed this by starting most calibration meetings with a single handout, describing the most common errors assessors make and how to fix them,

selecting the individual search consultants you work with is more crucial than selecting the company.

20 percent of their week to focus on projects that interest them, outside of their day jobs but presumably still related to Google’s work

All it takes is a belief that people are fundamentally good—and enough courage to treat your people like owners instead of machines. Machines do their jobs; owners do whatever is needed to make their companies and teams successful.

people don’t quit companies, they quit bad managers.

In 2013, we also experimented with making our peer feedback templates more specific.

system of reinforcing signals to improve the quality of management at Google.

The very best people aren’t out there looking for work.

General Cognitive Ability.