Why Zoom doesn’t have product/market fit

If Zoom wants to continue to grow at breakneck speed, it will need to fix its security flaws and communicate those fixes widely.

Competitors are closing gaps, and fast. They’re doing everything they can to grab customers from Zoom and get a bigger piece of the market. And new ones are trying to innovate in this suddenly very high-demand market.

Zoom doesn’t have product/market fit or high NPS because of the abundance of alternatives, the time it takes for new customers to reach product/market fit, and the state of their security.