Why Zoom doesn’t have product/market fit

Companies like Zoom that achieve massive growth and ubiquity lose one important competitive advantage: the ability to focus on a particular user. Recent events have forced the adoption of Zoom for use cases that it was not originally designed for. Teachers struggle to manage a classroom. Game nights with friends feel overly rigid. Working on a proj... See more

Stop thinking of product-market fit as a yes or no question—but instead as a process of finding fit with more segments of the market.

Now to a related topic: why are Zoom calls draining? Or better yet, why aren’t Zoom calls more entertaining? Forget the eye contact. I think it’s because people just don’t look as good. You’re looking humans from a very unnatural angle. They’re badly lit. It’s not a fun movie. Your mind is comparing it to reality and it’s far less engaging.