The power of listening doesn’t lie just in giving people the space to reflect on their views. It’s a display of respect and an expression of care.

According to Nichols, to be a good listener means using your available bandwidth not to take mental side trips but rather to double down on your efforts to understand and intuit what someone is saying. He said listening well is a matter of continually asking yourself if people’s messages are valid and what their motivations are for telling you