I was glad to close out day1 at #Config SF I’ve spent my career searching for quality and too often, not finding it. In part with @linear I've wanted to prove you can build an impactful business with quality, craft and care, without becoming a metrics-obsessed assembly line... See more

My theory why quality is so rare is that it is rare to have people care for their work or allowed to care for their work. The culture shifted from people doing their craft to fastest way to check the checkbox https://t.co/v1BWuArhKE https://t.co/JgxZz6XERm