Why community can not be explained, but has to be experienced

information from the larger group) but without the immediate sense of reciprocity that community entails. In other words, in a community,

look at how the word “ community ” itself has been warped in recent years into a cynical marketing cliché to rival “storyteller” — annexed as the torched rhetorical territory of people who live to “move product” above all else.

The co-opting of “community” into a sales strategy is insidious, not only because it reduces likeminded groups of people t... See more

Within such virtual spaces, “community” is a shorthand for interaction — not necessarily belonging. From a business standpoint, community is a means to harness customer loyalty.

Communities naturally drum up hype for a brand and its products; in some instances, members might even provide feedback for product development and are the first to test new... See more

Within such virtual spaces, “community” is a shorthand for interaction — not necessarily belonging. From a business standpoint, community is a means to harness customer loyalty. From fitness companies like Peloton to beauty and fashion brands like Glossier and Victoria’s Secret PINK, brand communities have become essential marketing mechanisms, esp... See more

 Too often, companies view community as a nice-to-have, an add-on to the GTM efforts. In this approach, instead of elevating the community to a role of unique influence, the community program is often co-opted by the goals of other teams, and is expected to influence core business outcomes. But the lens of business metrics is NOT the best or o... See more