
What You Do Is Who You Are: How to Create Your Business Culture

Give cultural tenets deep meaning.
Ben Horowitz • What You Do Is Who You Are: How to Create Your Business Culture
Loyalty emerges from an expectation that the other party feels the same way; that your colleagues, and your company, are there for you.
Ben Horowitz • What You Do Is Who You Are: How to Create Your Business Culture
Explain why taking the action you’re taking is essential to the larger mission and how important that mission is.
Ben Horowitz • What You Do Is Who You Are: How to Create Your Business Culture
First impressions of a culture are difficult to reverse. This is why new-employee orientation is better thought of as new-employee cultural orientation. Cultural orientation is your chance to make clear the culture you want and how you intend to get it. What behaviors will be rewarded? Which ones will be discouraged or severely punished?
Ben Horowitz • What You Do Is Who You Are: How to Create Your Business Culture
The final vital component of the decision-making process is “Do you favor speed or accuracy and by how much?”
Ben Horowitz • What You Do Is Who You Are: How to Create Your Business Culture
Make Ethics Explicit
Ben Horowitz • What You Do Is Who You Are: How to Create Your Business Culture
There are essentially three high-level decision-making styles:
Ben Horowitz • What You Do Is Who You Are: How to Create Your Business Culture
your culture is how your company makes decisions when you’re not there. It’s the set of assumptions your employees use to resolve the problems they face every day. It’s how they behave when no one is looking. If you don’t methodically set your culture, then two-thirds of it will end up being accidental, and the rest will be a mistake.