What's in the cards?

The people who make decisions about your career - promotions, opportunities, projects - are not mind readers. They're like movie critics who only watch the trailers. You? You're the filmmaker and the marketing department. The magic happens when you learn to tell your story.

sometimes I'm writing a two-sentence email and I can't decide which sentence should get the !

Remember that your email is landing in a very personal place—the inbox of your reader’s computer. If you doubt how private this space is, just think about letting a stranger browse through your email inbox—not a very pleasant thought for most people. Most of us feel very protective of our inboxes, and because every email you send is landing in your

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To summarize, the technologies underlying e-mail are transformative, but the current social conventions guiding how we apply this technology are underdeveloped. The notion that all messages, regardless of purpose or sender, arrive in the same undifferentiated inbox, and that there’s an expectation that every message deserves a (timely) response, is

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