TAMs have in-depth knowledge of products and solutions, each customer's unique technical environment, and industry best practices. This allows them to provide proactive advice and guidance to help identify and address potential problems before they occur. Should a problem arise, TAMs engage the right resources to resolve it as quickly as possible

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being a TAM is the best job I’ve ever had. It’s always a little hectic, with many balls being juggled at once, but my coworkers are amazing and helpful and my customers really seem to appreciate my efforts on their behalf. We don’t always feel like we’re winning against all of the problems that computers can bring, but we’re in the good fight

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Our culture is four things: customer obsession instead of competitor obsession; willingness to think long term, with a longer investment horizon than most of our peers; eagerness to invent, which of course goes hand in hand with failure; and then, finally, taking professional pride in operational excellence.