What Is a TAM?

one of my most important jobs is to make sure my customer cases get the attention they need (whether it's from me or someone else.) Having this view also allows me to see trends for underlying issues. This allows me to make training recommendations for the customer or give the training myself if it's in TAM scope.

Total Addressable Market (TAM). This is the total amount of money that everyone in the world with the problem you solve spends on solving that problem.

When you think about it, the functional name “customer success” is a little frustrating in itself because it insinuates that the people who work in customer success are solely focused on the customer, but customer success is there to help all departments better serve the customer along their journey. Sales comes in, sells, and moves on to another c

Data access. The data architecture must provide a means by which various types of users can get to the data and use it for their BI purposes. Executives might want dashboards that provide status information on key performance variables that the executives are expected to affect and by which their performance is measured.

“And what are the benefits to a customer?” Shannon volunteered, “Through a well-defined sales process, the customer completely understands why the product they buy differs from other products and specifically how it solves their pains.” Jim added, “They’ll understand the tangible value they get from a product.” So, I turned to Raj and Dennis, who s