What Comes After Zoom? — Benedict Evans

We will probably see Zoom competitors emerge in the next 2 months that serve the JTBD of online collaboration and online socializing much better than Zoom does. I think there are lots of low-hanging fruit in this product space that I’d like to see more of.

Zoom, actually, I think used the original internet concept of reducing friction. Go back three years before Zoom, remember how painful it was to download an app like BlueJeans or Skype. It was so painful. Even today when people send me a BlueJeans link, I'm like, "Please guys, let's not do this. Please go to Zoom." You want one click, start talking... See more

Companies like Zoom that achieve massive growth and ubiquity lose one important competitive advantage: the ability to focus on a particular user. Recent events have forced the adoption of Zoom for use cases that it was not originally designed for. Teachers struggle to manage a classroom. Game nights with friends feel overly rigid. Working on a proj... See more