The “Verticalization” of Zoom

3) Work Communication: Purpose-built communication tools help enable more effective team stand-ups (Standups), ongoing team communication (Tandem), working sessions (Remote HQ), and spontaneous watercooler chats (Snack). Others are enabling sales calls (Demodesk), asynchronous communication (Loom), workplace training (Hone), and less-distracting co... See more

2) Service offerings: Remote education tools help online tutors (Preply) as well as teachers (Outschool) to reach students. Others allow fitness trainers (Class Pass), real estate agents (CloudPano), chefs (ClassPop), and retail workers (Hero) to continue engaging clients.

Companies like Zoom that achieve massive growth and ubiquity lose one important competitive advantage: the ability to focus on a particular user. Recent events have forced the adoption of Zoom for use cases that it was not originally designed for. Teachers struggle to manage a classroom. Game nights with friends feel overly rigid. Working on a proj... See more

1) Social Connections: ocial acceptance and improved digital experiences will usher a new wave of growth in friendly hangouts (House Party), shared screens (Squad), asynchronous catchups (Marco Polo), or finding love (Bumble).