What before how.
How to Make Sense of Any Mess: Information Architecture for Everybody
Abby Covert • 2 highlights
amazon.com
Be careful not to fall in love with your plans or ideas. Instead, fall in love with the effects you can have when you communicate clearly.
Abby Covert • How to Make Sense of Any Mess: Information Architecture for Everybody
Incentive Architecture before Information Architecture - Abby Covert, Information Architect
abbycovert.comTo get through the tension, try to understand other people's positions and perceptions: How does this mess look to them? What does their mental model look like? What words do they use? Could your language mislead them? Do they agree with the intent, direction, and goals you outlined? Do they agree on the level you're working at?
Abby Covert • How to Make Sense of Any Mess: Information Architecture for Everybody
