This is a book to help you change things. We consider change at every level—individual, organizational, and societal.

When an organization’s environment shifts, so must its leaders’ diagnosis in order to identify the changes needed to effectively realign its people, formal systems and processes, tasks, and culture to the new environment to produce the desired outcomes. For example, when Tesla announced its mass-market Model 3, hundreds of thousands of customers

variety of potential actions you may take: some high-leverage and some low-leverage. Each of these actions will produce some desired results and (almost certainly) some unintended consequences somewhere else in the system.