Usability Metrics
There are several ways of measuring and analyzing task duration: 1. Task completion time: Time of users who completed the task successfully. 2. Time until failure: Time on task until users give up or complete the task incorrectly. 3. Total time on task: The total duration of time users spend on a task.
Jeff Sauro • Quantifying the User Experience: Practical Statistics for User Research
Trackable. Notice I don’t say measurable here. Performance metrics can make you focus on the outcome. Instead, you should be able to track your pact with a binary question:
Anne-Laure Le Cunff • Tiny Experiments: How to Live Freely in a Goal-Obsessed World
Identifying UX metrics that tell the team’s story; that are mapped directly to what happens when we deliver well-designed products and services
Jared Spool • Your Necessary First Step to Creating Powerful UX Metrics
UX Product Design Hints
uxhints.com
other tools that you can also use to analyze this use case completion rate from your website visitors, for example Usabilla.com (www.usabilla.com) and UserZoom.com (www.userzoom.com
Rich Page • Website Optimization: An Hour a Day
By walking through eight different metrics in this chapter—Visits and Visitors, Time on Page and Time on Site, Bounce Rates, Exit Rates, Conversion Rates, and Engagement—you have also learned various life lessons about the nuances of picking web metrics.