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Usability 101: Introduction to Usability
Simple user experiences need to work for a novice, or a mainstreamer who’s under pressure.
Giles Colborne • Simple and Usable Web, Mobile, and Interaction Design
usability risk (whether users can figure out how to use it),
Marty Cagan • INSPIRED: How to Create Tech Products Customers Love (Silicon Valley Product Group)
For a comprehensive discussion of usability testing, see the chapter “Usability Testing” in the Handbook of Human Factors and Ergonomics (Lewis, 2012
Jeff Sauro • Quantifying the User Experience: Practical Statistics for User Research
It’s about taking the frustration out of the user experience, making sure things work intuitively, eliminating barriers so that users accomplish their goals almost effortlessly. Your goal is to help the user to do what they want to do in the
Calvin Jones • Understanding Digital Marketing: Marketing Strategies for Engaging the Digital Generation: Volume 1
One of the things that becomes obvious as soon as you do any usability testing—whether you’re testing Web sites, software, or household appliances—is the extent to which people use things all the time without understanding how they work, or with completely wrong-headed ideas about how they work.