I submit that we have two big biases when we talk about technology. First, we think about it too much in terms of tools and recipes, when really we should think about it more in terms of process knowledge and technical experience. Second, most of us focus too much on the digital world and not enough on the industrial world. Our obsession with the... See more

set of remarks Postman delivered in 1988 titled "Five Things We Need to Know About Technological Change." In it, he explores five insights about technology that every builder and user of technology needs to know:

1. All technological change is a trade-off.


2. The advantages and disadvantages of new technologies are never distributed evenly among the

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