Creativity is an active process, not a passive one.

Putting both hospitality and excellence on our list was a way of recognizing that success was going to come from approaching the problem of hospitality vs. excellence in the most difficult way possible: in order to succeed, we needed to be good at both. This wasn’t an either/or—it was an and. Later, I would learn that the management guru Roger

Randy’s animation was a wave that picked you up, whether you wanted it to or not, which was why he could face a crew of the distracted, the hungry, and the very-probably-hungover—and turn them into his own personal army. It was from him I learned: Let your energy impact the people you’re talking to, as opposed to the other way around.

And it was a way for us to communicate, on a person’s very first day: We hired you for a reason. We know you have something to contribute, and we don’t want to wait to see what it is.

Language is how you give intention to your intuition and how you share your vision with others.

if you want a case study of how a business can build loyalty and strengthen community in the midst of a restaurant-devastating global pandemic, check out Canlis’s Instagram account for 2020.)

Don’t take credit for other people’s work.

if you take care of your managers and give them what they need to be successful, you put them in a better position to take care of their teams.

The first time someone comes to you with an idea, listen closely, because how you handle it will dictate how they choose to contribute in the future. Dismiss them that first time, and you’ll extinguish a flame that’s difficult to rekindle. Someone may approach you with an idea you’ve heard before, or one you’ve already tried; don’t automatically