Uncommon Service: How to Win by Putting Customers at the Core of Your Business

The Effortless Experience

Matthew Dixon, Nick Toman, Rick DeLisi • 4 highlights

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BizWorld: How to Create an Irresistible Business Universe Your Customers Love to Buy from and Hate to Leave

Ben Settle • 2 highlights

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Cover of BizWorld: How to Create an Irresistible Business Universe Your Customers Love to Buy from and Hate to Leave