Uncommon Service: How to Win by Putting Customers at the Core of Your Business

The Customer Rules

Lee Cockerell

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BizWorld: How to Create an Irresistible Business Universe Your Customers Love to Buy from and Hate to Leave

Ben Settle

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Who Do You Want Your Customers to Become?

Michael Schrage

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Ignore Your Customers (and They'll Go Away): The Simple Playbook for Delivering the Ultimate Customer Service Experience

Micah Solomon

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