To engineer virality, brands are making their own mystery boxes

According to Gordon, what makes mystery boxes such effective marketing is not only that “people love mystery” — it’s also that the experience of unboxing is so shareable and reproduceable. When someone watches a 5 Surprise unboxing on TikTok, he said, “people then want to experience that for themselves.”

In December, a fashion startup called Scarce started selling used luxury clothing in the form of mystery boxes, following in the footsteps of a British startup, Heat, which launched with the same concept in late 2019. Both companies claim they have managed to avoid a high return rate — one of the biggest potential pitfalls of a mystery box sales mo... See more

Mystery box products have largely migrated to the U.S. from China, where the phenomenon ballooned into a multi-billion-dollar business over the last few years. The Chinese toy company Pop Mart, for instance, has built an empire out of bundling figurine into “mystery toy” boxes. Those boxes sell for about $9 each, and they have become the company’s ... See more

Yet increasingly, brands are elevating unboxing into an altogether new marketing strategy. A growing number have begun selling their products as “mystery boxes,” clearing the way for unboxing videos where customers genuinely don’t know what’s inside — and allowing brands to bundle their products in a way that is ready-made to go viral on YouTube an... See more