Think Again: The Power of Knowing What You Don't Know

An antidote to this proclivity is complexifying:

health care, or nuclear sanctions, they often doubled down on their convictions. Asking people to explain how those policies would work in practice—or how they’d explain them to an expert—activated a rethinking cycle.

Debra Jo Prectet

Sustain talk is commentary about maintaining the status quo. Change talk is referencing a desire, ability, need, or commitment to make adjustments.

Part of the problem is cognitive laziness. Some psychologists point out that we’re mental misers:10 we often prefer the ease of hanging on to old views over the difficulty of grappling with new ones.

we can bring more complexity into our conversations. Fundamentally, that involves drawing attention to the nuances that often get overlooked. It starts with seeking and spotlighting shades of gray.

Strong leaders engage their critics and make themselves stronger. Weak leaders silence their critics and make themselves weaker.

Organizational learning should be an ongoing activity, but best practices imply it has reached an endpoint.

grit. Grit is the combination of passion and perseverance,