There's Got to Be a Better Way: How to Deliver Results and Get Rid of the Stuff That Gets in the Way of Real Work
amazon.com
There's Got to Be a Better Way: How to Deliver Results and Get Rid of the Stuff That Gets in the Way of Real Work
Problem-solving efforts are not driven by clear problem statements, they are not mapped against overall targets, and they are rarely escalated to the person or group best positioned to resolve the issue.