The Zappos Experience: 5 Principles to Inspire, Engage, and WOW

Ten Principles Behind Great Customer Experiences, The: The Ten Principles Behind Great Customer Experiences (Financial Times Series)

Matt Watkinson

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Experiences: The 7th Era of Marketing

Carla Johnson

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Think Like Amazon

John Rossman

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The Thank You Economy

Gary Vaynerchuk

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Grow: How Ideals Power Growth and Profit at the World's Greatest Companies

Jim Stengel

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