The Zappos Experience: 5 Principles to Inspire, Engage, and WOW

BizWorld: How to Create an Irresistible Business Universe Your Customers Love to Buy from and Hate to Leave

Ben Settle

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Ten Principles Behind Great Customer Experiences, The: The Ten Principles Behind Great Customer Experiences (Financial Times Series)

Matt Watkinson

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Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect

Will Guidara • 2 highlights

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I F**KING LOVE THAT COMPANY: How a New Generation of Brand Builders Is Defining the Post-Amazon World

Bayard Winthrop

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The Ride of a Lifetime: Lessons Learned from 15 Years as CEO of the Walt Disney Company

Robert Iger • 50 highlights

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