First, do no harm. Because the impact of bad is stronger than good, the first rule for an effective leader is simply to avoid devaluing emotions: anger, intimidation, disparagement, and shame.

Treat employees well, make them feel more valued, and they will treat their customers well. Energy, after all, is contagious.

Rather than setting and sticking to an agenda of our own, we cede our attention to the most urgent request or demand of the moment. How

From an energy perspective, one of our core spiritual challenges is accepting that our highest and lowest selves—the best and worst of us—coexist inside us and forever compete for our favor.

Above all, awareness requires recognizing that we’re ultimately interdependent. Together

“To remain within easy access of a familiar individual known to be ready and willing to come to our aid in an emergency,” Bowlby wrote, “is clearly a good insurance policy—whatever our age.” The need for such a person helps to explain the intriguing Gallup Organization finding that one of the keys to high engagement and high performance is “having

The evidence is clear that persistent negative emotions take a toll on our health, our capacity to think clearly, and ultimately our effectiveness.

We want to belong and be connected to others, but our survival instincts succeed only in pushing others away. In the process, we confirm our worst fears.

describe the qualities of a leader they’ve especially admired or viewed as a role model or a mentor. Think