The Utopia of Rules: On Technology, Stupidity, and the Secret Joys of Bureaucracy

The most profound legacy of the dominance of bureaucratic forms of organization over the last two hundred years is that it has made this intuitive division between rational, technical means and the ultimately irrational ends to which they are put seem like common sense.

After all, as we’re constantly reminded, the Internet has unleashed all sorts of creative vision and collaborative ingenuity. What it has really brought about is a kind of bizarre inversion of ends and means, where creativity is marshaled to the service of administration rather than the other way around

The explosion of paperwork, in turn, is a direct result of the introduction of corporate management techniques, which are always justified as ways of increasing efficiency, by introducing competition at every level. What these management techniques invariably end up meaning in practice is that everyone winds up spending most of their time trying to... See more

This is of course why violence is so often the preferred weapon of the stupid. One might even call it the trump card of the stupid, since (and this is surely one of the tragedies of human existence) it is the one form of stupidity to which it is most difficult to come up with an intelligent response.

Power makes you lazy.

the hidden reality of human life is the fact that the world doesn’t just happen. It isn’t a natural fact, even though we tend to treat it as if it is—it exists because we all collectively produce it.

Capitalism, he noted, is not something imposed on us by some outside force. It only exists because every day we wake up and continue to produce it. If we woke up one morning and all collectively decided to produce something else, then we wouldn’t have capitalism anymore.