The work can be written as straightforward tasks, or it can be represented in a format called User Stories. The typical template for a user story is: "As a , I want to , so that ." For example, "As an administrator, I want to require two-factor authentication, so that I can increase security." This format helps ensure that the P

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The great thing about user flows is that with very little effort, before we even design any UI or do any information architecture, we can get a bird’s-eye view of all the possible paths available to the user. The other nice thing is that as a deliverable, they’re quite easy to understand. Everyone—including clients and developers—can understand rec

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