The Upstream Doctors: Medical Innovators Track Sickness to Its Source (Kindle Single) (TED Books)
Rishi Manchandaamazon.com
The Upstream Doctors: Medical Innovators Track Sickness to Its Source (Kindle Single) (TED Books)
to balance “upstream” work to keep people healthy through adequate services in the social sphere, with “downstream” work of medical care for people after they have become ill.
providers now all too often focus excessively on techniques and proven interventions while overlooking cognitive or tacit knowledge skills—like how empathy, listening, communication, and collaboration can also affect healthcare outcomes.