
Saved by aron
The Unreasonable Sufficiency of Protocols
Saved by aron
The Protocol Principle Designing rules that optimize when and how coordination occurs in the workplace is a pain in the short term but can result in significantly more productive operation in the long term.
Their definition of a protocol is “an engineered argument.” The protocol itself exists, and it is having some effect on and in the world. A lot of these effects cause what they call “tensions”: A tension is a tradeoff plus a conflict. … This kind of frame is difficult and frustrating because it means that much of what emerges can’t be controlle
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