The Tyranny of Metrics Quotes by Jerry Z. Muller
updated 1y ago
The Tyranny of Metrics Quotes by Jerry Z. Muller
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- The concept of efficiency — how much one can accomplish per unit of time (or per dollar, etc.) — requires a quantitative numerator as well as a denominator. It requires a metric. Therefore, it tells us nothing about results we cannot quantify or measure. When we gear our society around efficiency, we produce more and more of the measurable, while t... See more
sari and added
Yet many of us who have tried to use data to inform decisions in organizations have experienced a different reality. One where we are constantly confused by how metrics are defined, bicker over how to interpret various analyses, and struggle to apply the insights into action.
from The Data-Informed Manifesto by Julie Zhuo