The Startup's Guide to Customer Success: How to Champion the Customer at Your Company
Jennifer Chiangamazon.com
The Startup's Guide to Customer Success: How to Champion the Customer at Your Company
4 user onboarding strategies to help you convert more users and reduce churn | Blog | Simon McCade | Product Designer for Tech Companies | Bristol
Simon McCadesimonmccade.com
POSITION Web & Social Media Public Relations Events ACQUIRE Sales Teams Reseller Channels Self-Service DEPLOY Implementation Customer Training Customer Adoption RUN Account Management Technical Support Customer Success EXPAND Increased Consumption (Upsells) Increased Capabilities (Cross-sells) Customer Evangelism PEOPLE Recruiting Onboarding &a
... See moreTien Tzuo • Subscribed: Why the Subscription Model Will Be Your Company's Future - and What to Do About It
What Customers Want: Using Outcome-Driven Innovation to Create Breakthrough Products and Services: Using Outcome-Driven Innovation to Create Breakthrough ... (Marketing/Sales/Advertising & Promotion)
amazon.com
There are bumps between Awareness and Acquisition, between Onboarding and Usage, between every phase of the journey, that you have to help customers over. In each of these moments, the customer asks “why?” Why should I care? Why should I buy it? Why should I use it? Why should I stick with it? Why should I buy the next version? Your product, market
... See moreTony Fadell • Build: An Unorthodox Guide to Making Things Worth Making
Emphasize the role your customers play in achieving their own success. Strive to make your early interactions accessible and familiar in order to avoid mistakes and mishaps early in the relationship. Explore ways to use design, color, emotion, and messaging to make your products and services engaging and experiential from the outset.