The Startup's Guide to Customer Success: How to Champion the Customer at Your Company
Jennifer Chiangamazon.com
The Startup's Guide to Customer Success: How to Champion the Customer at Your Company
The Seven Pillars of Customer Success: A Proven Framework to Drive Impactful Client Outcomes for Your Company
amazon.com
The Entrepreneur's Guide to Customer Development: A cheat sheet to The Four Steps to the Epiphany
Patrick Vlaskovits • 1 highlight
amazon.com
So another important element of long-term retention is figuring out how to move your users along a learning curve. This developmental process—called ongoing onboarding—is similar to how you would learn any subject, such as an instrument or language or technical skill: by starting with small, simple objectives and then building on your mastery incre... See more
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