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The Social Context of Open-Source Software
The key characteristic of open source is that it responds to the needs of the users instead of the vendors, and successful open source systems develop communities that control its future.
David Uhlman • Hacking Healthcare: A Guide to Standards, Workflows, and Meaningful Use

Open-source projects—not just commercial open source—have served as a critical driver for the improvement of products for decades. However, some software is going to remain closed source. It’s just the nature of first-mover advantage. But when transparency and extensibility are an issue, an open-source successor becomes a real threat.