The Seven Pillars of Customer Success: A Proven Framework to Drive Impactful Client Outcomes for Your Company
Wayne McCullochamazon.com
The Seven Pillars of Customer Success: A Proven Framework to Drive Impactful Client Outcomes for Your Company
Customer Success is not free help. It isn't glorified customer support. And, like sales, it should be a revenue driver, not a cost center.
Aaron Ross, Jason Lemkin • From Impossible to Inevitable
The Entrepreneur's Guide to Customer Development: A cheat sheet to The Four Steps to the Epiphany
Patrick Vlaskovits • 1 highlight
amazon.com
customer success is a top-down, company-wide commitment.