
The Secret of Teams: What Great Teams Know and Do

“First, there’s the question of fit. Does the team member fit?” Sally asked, “Do you mean fit in?” “Yes, fitting in matters a lot, but there’s more. Can they learn and grow? Are they coachable? What’s their attitude—their outlook on
Mark Miller • The Secret of Teams: What Great Teams Know and Do
Training is the mother of consistency. Without extreme levels of training, you can’t predict the outcome with any level of certainty.
Mark Miller • The Secret of Teams: What Great Teams Know and Do
“There’s a misconception about the military in general. It revolves around command and control. While there is always a place for this type of decision making—and perhaps more often in the military—it is not the path to high performance over the long haul.
Mark Miller • The Secret of Teams: What Great Teams Know and Do
We treat each other like family.”
Mark Miller • The Secret of Teams: What Great Teams Know and Do
“The point is, your team will never perform at the highest possible level if the members of the team don’t exhibit genuine care and concern for one another. The best leaders create an environment where this is the norm. And once it is achieved, they work diligently to maintain that culture.
Mark Miller • The Secret of Teams: What Great Teams Know and Do
The second thing that matters to us is practice,” Sam said. “Practice is how we build skills, speed, and consistency.”
Mark Miller • The Secret of Teams: What Great Teams Know and Do
life? It’s more about who they are as people. Are they our kind of
Mark Miller • The Secret of Teams: What Great Teams Know and Do
“I was sharing my problem with my coach, and he asked me a very simple question: ‘Does your leadership team know HOW to manage and lower food costs?’ In that moment, I knew they did not. If they were going to learn it, I would have to teach them.”