
The Secret of Teams: What Great Teams Know and Do

great people
Mark Miller • The Secret of Teams: What Great Teams Know and Do
“We do a review of our people every quarter.” “We review key data for the business at every meeting and develop plans to improve the results.”
Mark Miller • The Secret of Teams: What Great Teams Know and Do
Training is the mother of consistency. Without extreme levels of training, you can’t predict the outcome with any level of certainty.
Mark Miller • The Secret of Teams: What Great Teams Know and Do
The second thing that matters to us is practice,” Sam said. “Practice is how we build skills, speed, and consistency.”
Mark Miller • The Secret of Teams: What Great Teams Know and Do
We treat each other like family.”
Mark Miller • The Secret of Teams: What Great Teams Know and Do
“I was sharing my problem with my coach, and he asked me a very simple question: ‘Does your leadership team know HOW to manage and lower food costs?’ In that moment, I knew they did not. If they were going to learn it, I would have to teach them.”
Mark Miller • The Secret of Teams: What Great Teams Know and Do
“There’s a misconception about the military in general. It revolves around command and control. While there is always a place for this type of decision making—and perhaps more often in the military—it is not the path to high performance over the long haul.
Mark Miller • The Secret of Teams: What Great Teams Know and Do
“We meet regularly.” “We capture action items and review them religiously.” “We’re disciplined in our approach to problem solving.” “We hold one another accountable.”
Mark Miller • The Secret of Teams: What Great Teams Know and Do
If this team is going to sustain its current level of performance, we always have to pay attention to our leadership pipeline.”