The Rise of the Virtual Restaurant (Published 2019)

So-called “ghost kitchens,” which have no storefront and exist only online and in delivery apps, were until recently a novelty, but are now becoming more popular. One of Your Fare’s clients managed to cram 10 different restaurant concepts into a single ghost kitchen, and each served customers on four different delivery platforms.

In 2023, 74 percent of all restaurant traffic came from “off premises” customers—that is, from takeout and delivery

Many restaurants, especially the small ones that represent the majority of all eating establishments in the U.S., dislike delivery apps. They charge up to a 30% commission, which owners say is unsustainable. They also control data that would otherwise enable direct relationships with customers.